1. Who we are and how to contact us
Grab Hire Scotland is the grab-hire division of FLOBOB HAULAGE AND TRANSPORT LTD.. Our contact address is 6 Shilford Road, Neilston, Glasgow G78 3AW. Contact us at flobobhaulage@gmail.com or 07495 814889. In these terms, “we” means that business and “you” means the person using the website or requesting the work. A consumer is someone acting wholly or mainly outside their trade, business, craft or profession.
2. Website enquiries are not bookings
Submitting an enquiry, receiving an automated email acknowledgement or being given a quote reference does not reserve a vehicle or date, accept a price or create a booking. We will phone or email to discuss the job, confirm the actual price and availability, and agree a timeframe. A service contract is formed only when you and our team expressly agree the job and its terms. We will provide the agreed details in writing, including any applicable cancellation information, before work starts.
Keep your quote reference and written confirmation. Tell us promptly if any detail is wrong. Anyone arranging work for a company or another person must have authority to do so. These website terms do not create a personal guarantee by a company director.
3. Automated estimates and VAT
The calculator produces an automated estimate using your postcode and the job information you enter. It does not use the house number or exact entrance to calculate distance. Postcode areas, mapping data, route availability, material descriptions and quantities can cause estimates to be inaccurate. An estimate is not a fixed quotation, a promise of coverage or an automatic booking.
The form shows the total excluding VAT, VAT calculated at 20%, and an estimated grand total. Where an item cannot yet be priced, a displayed amount may cover only known items. Additional transport or other unpriced work is not included in that amount. Our written quotation will confirm the applicable VAT and the total payable, together with any separately agreed charges. We will explain a pricing error before asking you to accept a corrected quotation; an automated error does not authorise us to charge you more without agreement.
4. Job information and changes
Provide the house or building number/name, street, town/city, postcode, contact details, requested service, material, quantity, access conditions and preferred timing. Use the advice box if you are unsure. Tell us about changes before attendance, including different materials, additional loads or a different address. We will explain any effect on the price or programme and agree changes before additional work, except where immediate action is needed to make the site safe.
5. Grab collections and safe loads
Collections are priced by full load; half-load collections are not offered. A vehicle may carry up to 16 tonnes, subject to its permitted payload, axle weights, material density, volume and safe operating limits. “Full load” does not guarantee that every material can be loaded to 16 tonnes. The driver determines when a safe and lawful load has been reached.
Collection covers the prepared material and work agreed in your quotation. Excavation, demolition, hand loading, sweeping and other groundworks are not included unless expressly agreed. Place material in an accessible position agreed with us; do not obstruct pavements, roads or neighbouring land without the necessary permission.
6. Waste suitability and paperwork
Only the materials expressly accepted for your job may be presented for collection. Selecting a material on the form does not confirm acceptance. Describe the source and composition accurately and disclose suspected contamination before booking. Do not conceal other waste beneath soil or rubble.
Our standard inert collection does not include general household rubbish, plasterboard, plastics, timber or mixed general waste. Asbestos, hazardous or contaminated waste, chemicals, oils, liquids, gas cylinders and other dangerous materials must not be loaded. If unsuitable material is identified, we may stop or refuse the collection and discuss a lawful alternative. Any additional charge must have a lawful basis and be explained; this is not permission to dispose of unsuitable waste at your premises or elsewhere unlawfully.
We arrange disposal only at appropriately authorised facilities and require the information needed for waste transfer documentation. You must cooperate with accurate descriptions and any required signatures. Keep your waste paperwork with your job records. Nothing in these terms transfers away either party’s legal waste responsibilities.
7. Aggregate deliveries and combined visits
The minimum aggregate order is 5 tonnes. Confirm the material, specification, quantity and intended use before ordering. Photographs and samples are illustrative: naturally occurring and recycled materials can vary in appearance. Such variation does not remove your rights if goods are faulty, misdescribed or unsuitable for a purpose we have agreed.
Aggregate-only deliveries require a separate transport quotation from our team. The automatic estimate may show material cost and VAT without the transport charge. We will contact you to confirm the complete delivered price.
Choose “Aggregates Delivery + Collection” when you want both on the same visit. The calculator allows no additional aggregate transport charge where delivery can be accommodated on the agreed collection visit. This depends on the load quantities, vehicle capacity, access and actual arrangements. Additional journeys or deliveries are priced separately and must be confirmed. Material and collection charges still apply.
Agree a safe unloading location before attendance and have someone available to confirm it, or give clear instructions accepted by us in advance. Check the delivered material and quantity as soon as reasonably possible and tell us about concerns. Prompt reporting helps investigation but does not impose a shorter deadline than your statutory rights.
8. Access, site safety and permissions
You must tell us about narrow entrances, low bridges, weight restrictions, overhead cables, trees, buildings, parked vehicles, slopes, soft ground, drains, manholes, underground services and other hazards. Identify the intended truck standing area and confirm that you have permission to use it. Any required permits, road arrangements or traffic management must be agreed before attendance; do not assume they are included in the price.
The driver will assess access, ground conditions, reach and safe working space on arrival and may stop or decline unsafe work. Keep people, pets and other equipment clear of the operating area and follow the driver’s safety instructions. A customer’s request does not require a driver to enter unsafe ground, exceed vehicle limits or operate near hazards.
Heavy vehicles can affect vulnerable surfaces. We will discuss apparent risks before proceeding where practicable. Providing access or agreeing a standing position does not waive responsibility for damage caused by our negligence or breach of contract.
9. Arrival windows, waiting and interrupted work
We normally agree a two-hour arrival window, rather than an exact arrival time. Traffic, weather, earlier jobs, disposal-site delays or vehicle problems can affect that window. Let us know before booking if a particular deadline is essential. We will communicate significant delays and discuss revised arrangements; your legal remedies for failure to perform remain unaffected.
Any included loading time, waiting rate, wasted-journey charge or return-visit charge must be explained and agreed as part of the quotation. This website does not impose a standard waiting or failed-access fee. Any consumer charge must be fair and proportionate, taking account of the cause of the problem and costs avoided.
10. Trade day hire
Day hire is quoted individually. The agreed confirmation must specify the work, operating period, vehicle and operator provision, locations, included journeys and any separate tipping, material, overtime or waiting charges. A day rate does not mean unlimited hours, mileage, loads or disposal. The operator retains responsibility for safe vehicle and crane operation.
11. Payment and additional charges
Payment methods, due dates and any deposit are agreed before booking and stated in the quotation or invoice. No standard deposit, automatic renewal, credit facility or late-payment rate is created by these website terms. Do not assume an enquiry form gives you a credit account. Optional work and additional charges require agreement; they are not accepted merely by visiting this website.
12. Changing or cancelling
Contact us as soon as possible by phone or email, quoting your reference and job date. An unaccepted enquiry can be withdrawn without a booking cancellation charge. For an agreed booking, cancellation and rearrangement depend on the agreed terms and any statutory rights. We do not impose an automatic 24-hour penalty or blanket non-refundable deposit through this page. Where a cancellation charge is lawfully due from a consumer, it must reflect a fair assessment of direct loss, taking account of costs saved and reasonable steps to reduce that loss.
13. Consumer cancellation rights
If you are a consumer entering a qualifying distance or off-premises contract, you normally have a 14-day cancellation period: for services, from the day after the contract is made; for goods, from the day after you or your nominated recipient receives them. Exceptions can apply, including certain date-specific goods transport services and goods made to your specifications or inseparably mixed after delivery. We will explain any applicable exception before agreement, rather than assume every grab or aggregate job is excluded.
Where a service cancellation right applies and you want work to begin within that period, we will obtain your express request and explain any payment due for work already supplied. You lose that cancellation right after full performance only where the required consent and acknowledgement have been obtained. Simply submitting a quotation request does not give that consent.
To cancel, send a clear statement to our email or postal address. You may use this wording: “I wish to cancel my contract for [goods/services], agreed on [date], quote reference [reference]. My name is [name] and my address is [address].” Include the date and a signature if sending on paper. You do not have to use this wording.
Where a statutory cancellation refund is due, we will refund within the applicable legal deadline, normally 14 days after notification for services. For goods, we may where permitted wait for their return or evidence of return. Return arrangements and any return cost for bulk goods that cannot be posted will be explained before purchase. Any lawful deduction will be explained. These provisions do not restrict remedies for faulty goods or deficient services.
14. Problems, complaints and refunds
Email or phone us with your quote reference, site address, job date and a description of the concern. Relevant photographs and delivery or waste records can help us investigate. We will discuss a suitable remedy, including repeat performance, replacement, a price reduction or a refund where appropriate or legally required. Do not put yourself at risk gathering evidence. If we cannot resolve a consumer complaint, we will provide information about an appropriate alternative dispute resolution provider and whether we are willing or required to use it.
15. Responsibility and legal rights
We will provide services with reasonable care and skill. Nothing here excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability or consumer right that cannot lawfully be excluded. Goods must meet the legal requirements that apply to them. We remain responsible for losses for which we are legally liable; these terms do not impose a blanket exclusion for damage to driveways, property or services.
For business customers, any additional limitation of liability or credit terms must be separately agreed and comply with applicable law. Events outside reasonable control do not automatically remove refund, cancellation or other rights. We will take reasonable steps to reduce disruption and discuss alternatives if a job cannot proceed.
16. Using this website
Use the website lawfully and supply information you are entitled to share. Do not submit fraudulent enquiries, introduce harmful software, attempt unauthorised access, interfere with the quotation service or use automated requests to disrupt it. We may restrict abusive traffic. Website text, images, branding and software belong to us or their respective owners. You may save or print information for considering our services; other reuse requires permission unless permitted by law.
17. Privacy, mapping and email services
Our privacy and cookies notice explains how enquiry information is handled. Estimates are calculated on our server. Mapping services supply postcode locations and road distances; they do not approve your price. Google Apps Script delivers enquiry emails to our business inbox. A delivery delay or technical failure does not create a booking. Contact us if you have not received confirmation from the team. External links are provided for convenience and do not replace our responsibility for our own services.
18. Updates and governing law
We may update these terms for future website use and bookings. Changes do not retrospectively alter an agreed booking without agreement or a legal requirement. The confirmed job details take priority over general descriptions, but cannot remove mandatory legal rights. If a provision is unenforceable, the remaining provisions continue where they can operate fairly.
Scots law applies, subject to any mandatory protections available to consumers. Nothing in these terms prevents a consumer using the courts or legal protections available in the part of the UK where they live. Business disputes are subject to the Scottish courts unless a different lawful arrangement is agreed in writing.